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Policies & Legals

Privacy Policy

This privacy policy sets out how Holistic Family Mediation uses and protects any information that you give when you use this website.
 
Holistic Family Mediation is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
 
Holistic Family Mediation may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from July 2021.
 
What we collect
 
We may collect the following information:
 
  • Name and job title
  • Contact information including email address.
  • Demographic information such as postcode, preferences, and interests.
  • Other information relevant to customer surveys and/or offers.
 
What we do with the information we gather
 
We require this information to understand your needs and provide you with a better service, and for the following reasons:
 
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.
 
Security
 
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable electronic measures to safeguard and secure the information we collect online.
 
How we use cookies
 
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
 
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
 
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
 
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
 
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
 
Controlling your personal information
 
You may choose to restrict the collection or use of your personal information in the following ways:
 
  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
 
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@holisticfamilymediation.co.uk
 
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you provide consent.
 
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please email support@holisticfamilymediation.co.uk if you believe that any information, we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect. 

Feedback, Concerns & Complaints

Information for you
 
If you have any concerns about the service you have received from us as your mediation provider, there are a few steps you can take.
 
Our aim is to provide an excellent, high level of service. We welcome any feedback that will help us improve our service as well as positive feedback that can be used to promote our services (with full anonymity, if required).
 
Please email us and we will respond within 7 days support@holisticfamilymediation.co.uk. Please communicate with us in the first instance about any concerns or complaints so that we can address and rectify any inadvertent omissions immediately to your satisfaction. We will consult with our Professional Practice Consultant regarding any complaints. 
 
Please note that it will be necessary to secure your ex-partner’s consent to disclosure of any information on your file to third parties for the purposes of investigating any formal complaint. 
 
We hope to resolve your concerns and any complaint internally. If not, you may make a formal complaint to our governing professional body, Resolution.  Resolution will deal with any complaint by reference to the Family Mediation Council Code of Practice by which, we are duty-bound to comply with. Full details about how to make a complaint to Resolution can be found here.